writing

Notes from building production AI

Retrieval, evals, orchestration, and the failure modes that only show up under real traffic.

FeaturedJul 21, 2026 · 7 min

Why Most AI MVPs Never Reach Production (And the Readiness Checklist That Changes That)

Up to 95% of AI pilots stall before production. Here's exactly why SaaS AI MVPs die in "pilot purgatory," and the 6-point checklist that gets yours shipped.

344 posts

Aug 10, 2026 · 4 minHow Should an AI Agent Handle a Conversation Handed Back to It After a Human Already Escalated and It Turned Hostile?The conversation was already escalated to a human once, and now it is coming back to the AI agent, hostile and emotionally charged. Here is how the agent should actually receive it.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minShould Your AI Agent Use a Customer's Public Social Media Presence to Personalize Service?Public does not automatically mean fair game. Here is where the consent line actually sits when an AI agent could pull from a customer's public social media or web presence to personalize service.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minThe Standing List of Roles and Decisions Your Company Should Never AutomateNot every decision belongs on an exception list or a domain specific refusal boundary. Here is how to build a standing, company wide list of what stays entirely human, regardless of how capable your AI agent becomes.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minWhat Changes Legally When Your AI Agent Initiates Contact Across Borders?Where your customer's data lives is a separate legal question from whether your AI agent is allowed to contact them first. Here is what changes across jurisdictions for outbound contact specifically.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minHow to Run an Annual Budget and Roadmap Planning Cycle for Your AI Agent ProgramAn AI agent program needs a recurring annual planning ritual, not just a one time investment decision. Here is what that cycle should actually contain.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minShould Your AI Agent Suggest an Upsell During an Unrelated Support Conversation?An AI agent that never mentions a relevant upgrade is leaving revenue on the table. One that mentions it at the wrong moment reads as manipulative. Here is where the line actually sits.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minWhich Agent Wins? A Live Arbitration Protocol for When Two of Your AI Agents Contradict Each Other Mid-ConversationFixing the root cause of two AI agents disagreeing takes weeks. Here is what an agent should actually say and do the moment a customer catches the contradiction live.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minWhat Happens When a Customer's Usage Outgrows Their AI Agent Pricing Plan?Choosing usage based, seat based, or flat pricing is only half the job. Here is how to design what actually happens the day a customer's real usage exceeds the plan you sold them.AI SolutionsAI ToolsPersonalization with AI

Aug 10, 2026 · 4 minWhat Certification or Training Standard Should Apply to the Engineers Who Build Your AI Agent?There is no universal license for building an AI agent. Here is what a defensible internal training and competency standard actually needs to cover for the people who build and maintain one.AI SolutionsAI ToolsPersonalization with AI

writing

Notes from building production AI

Retrieval, evals, orchestration, and the failure modes that only show up under real traffic.